Information We May Collect from You

We may collect and process the following information related to you:

Information You Provide to Us

You may provide us with information by filling out forms on our website or by contacting us by phone, email, or other means. This includes information you provide when registering to use our website, participating in discussion forums, posting user submissions on our site, or sending us an email or reporting an issue you encounter while using our website. The information you provide to us may include personal details such as your name, address, email address, phone number, financial information, credit card details, personal description, and a photograph. It may also include comments or other content you post on our site intended for public communication or interaction with other users, which may be visible or downloadable by other visitors to our site.

Information We Collect About You

With each visit to our website, we may automatically collect the following information about you:

• Technical information, including your Internet Protocol (IP) address used to connect your computer to the internet, login details, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including full clickstream data (URL), through our website (including date and time), products you viewed or searched for, search response times, page load errors, time spent on pages, interaction with search pages (such as scrolling, clicks, and mouse hover actions), and methods used to navigate away from the page and any phone number used to contact customer service.

Information We Receive from Other Sources

We may receive information about you if you use other websites we operate or benefit from the other services we provide. We also work closely with third parties (including, for example, business partners, subcontractors in technical, payment, delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) from whom we may receive information about you.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us provide you with a good experience when you browse our site and allows us to improve our site. By continuing to browse our site, you consent to our use of cookies in accordance with this policy.

A cookie is a small file consisting of letters and numbers that we store on your browser or on your computer's hard drive, if you agree to this. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

Cookies Usage:

Strictly Necessary Cookies: These are essential for the operation of our website. They include cookies that enable you to log in to secure areas of our website, enroll in training courses, obtain certificates, or utilize online payment services.

Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and track how they move around the website while using it. This helps us improve the website's functionality, ensuring that users can easily find what they are looking for.

Functional Cookies: These cookies are used to recognize you when you return to our website. This allows us to personalize content, greet you by name, and remember your preferences (such as language or region selected).

Targeting Cookies: These cookies record information about your visits to our website, the pages you have viewed, and the links you have followed. We use this information to make our website and the ads displayed more relevant and tailored to your interests. We may share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and external service providers such as traffic analysis services) may also use cookies, over which we have no control. These third-party cookies are likely to be used for analytical, performance, or targeting purposes as described above.

You can prevent the use of cookies by activating the settings on your browser that allow you to refuse or limit certain cookies. However, if you use your browser settings to block all cookies (including essential ones), you may not be able to access all or some parts of our website.

Except for essential cookies, all cookies will expire after one hour.

Practical Uses of Information:

We use the information we retain about you in the following ways:

The information you provide to us or that we collect about you will be used as follows:

• To enable us, our partners, and third-party vendors to provide, manage, improve, and enhance service performance, either individually or by personalizing your experience and evaluating access and usage on our website and its impact on small and medium-sized enterprises in Saudi Arabia.
• For research and development purposes.
• To share non-personal information about accessibility, usage, and performance impacts on small and medium-sized businesses.
• To provide updates on services, products, or other events that may be of interest to you, which may be sent via email about maintenance or site updates.
• To archive this information and/or use it for future communication with you.
• To maintain and enhance the performance, security, and functionality of our website, programs, systems, and networks.
• For other purposes described elsewhere in this privacy policy (e.g., sharing information with third parties).
• As described otherwise during the information collection process or based on your consent.
• To verify your identity when registering for certain services on our website.
• For processing refund requests, if applicable.
• To manage our website and conduct internal operations, including error detection, data analysis, testing, research, and statistical surveys.
• To enhance our website to ensure content is displayed more effectively for you and your device.
• To allow you to participate in interactive features of the service, if you choose to do so.
• As part of our efforts to ensure the security and safety of our website.
• To measure or understand the effectiveness of advertisements provided to you and others, and to provide ads relevant to you.
• To offer suggestions and recommendations to you and other website users about services that may be of interest.
• To monitor and detect violations of our terms and conditions or other potential misuse of our website.

Disclosure of Your Information:

We may share any information you provide to us, or we collect about you with our partners, third-party vendors, analytics providers, search engine service providers, and advertisers. We may share this information with third parties in the following ways:

• If we are required to disclose or share your personal information to comply with any legal obligation or to enforce our terms and conditions and other agreements.
• With service providers or contractors performing certain functions on our behalf or on behalf of our partners or vendors, including processing the information you provide on our website, conducting purchases via third parties, and managing our site operations.
• For research and development purposes. However, we will share your personal information for this purpose only to the extent required by applicable laws and regulations.
• To provide opportunities for communication between you and other users who may have similar interests or goals.
• With affiliates or successors in the event of a merger, acquisition, or reorganization.
• For integration with third-party services, e.g., video content hosting on YouTube and other sites outside our control.
• To share aggregated, non-personally identifiable information with the public and third parties, including researchers and business partners.
• In response to subpoenas, court orders, or legal processes. To investigate or prevent potential illegal activities, fraud, security issues, or to enforce our terms and conditions.

Consent for Data Processing Outside the Country:

By using our website or providing information to us, you acknowledge and agree to the collection, use, disclosure, and storage of your information in Saudi Arabia and other countries, as described in this privacy policy. You consent to the collection, use, disclosure, and retention of your personal information as outlined in this privacy policy, including sharing it with third parties, affiliates, and subsidiaries.

We will take all reasonable steps to ensure that your information is handled securely and in compliance with the privacy policy.

Your Rights:

You have the right to request that we do not use your personal information for marketing purposes. We will typically notify you (before we collect your information) if we intend to use your information for such purposes or if we intend to disclose your information to third parties for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your information.

Our website may occasionally include links to other sites that are operated by third-party partners or advertisers. If you follow any of these links, please note that these sites have their own privacy policies, and we do not accept any responsibility or liability for those policies. Please review those policies before submitting any personal information to those sites.

Changes to Our Privacy Policy:

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you via email. Please check your email regularly for updates or changes to the privacy policy.

Contact:

We welcome any questions, comments, or requests regarding our privacy policy through the contact form on the homepage.